Returns & Exchanges

At HELAS Jewelry, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for all items in their original, unworn condition.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully place the jewelry in its original HELAS gift box and packaging to ensure it is protected during transit.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality assurance team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing